Refund, Return & Exchange Policy

Thank you for choosing DZ Hats & Crafts for your unique hand-made soccer hats, trucker hats, beanie hats, baseball caps, and crafts. We take pride in our products and your satisfaction is our priority. This Refund, Return & Exchange Policy outlines the procedures and conditions for returning or exchanging items purchased from our store.

1. Returns & Exchanges Eligibility

We want you to be completely satisfied with your purchase. If you are not happy with your item, we accept returns and exchanges within 30 days of the date of delivery. To be eligible for a return or exchange, your item must meet the following criteria:

• The item must be in its original condition, unused, and in the same packaging as when it was received.
• Custom and personalized items are not eligible for return or exchange unless they are defective or damaged.

2. Defective or Damaged Items

If you receive a defective or damaged item, please contact our customer support team within 7 days of delivery. We will work with you to resolve the issue promptly. Please provide clear photos of the defect or damage to assist in the assessment.

3. Return & Exchange Process

To initiate a return or exchange, please follow these steps:

• Contact our customer support team through our Contact Us page to notify us of your request. Provide your order number, the reason for the return or exchange, and any supporting details.
• Once your return or exchange is approved, you will receive instructions on how to send the item back to us. Return shipping costs are the responsibility of the customer, except in the case of defective or damaged items.
• Once we receive the returned item and it is inspected and approved, we will process your refund, replacement, or exchange. Refunds will be issued to the original payment method.

4. Refund Processing Time

Refunds will be processed within 7-10 business days after we receive and inspect the returned item. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

5. Contact Us

If you have any questions, concerns, or need further assistance regarding our Refund, Return & Exchange Policy, please do not hesitate to contact us. You can reach our customer support team through our Contact Us page.

6. Policy Changes

DZ Hats & Crafts reserves the right to update, modify, or change this policy at any time without prior notice. We encourage you to check this page periodically for any updates.

Thank you for choosing DZ Hats & Crafts for your hat and craft needs. We are committed to providing high-quality products and excellent customer service.

Sincerely,

The DZ Hats & Crafts Team